🛡️
10-Year Warranty
For all IoT card users
↩️
7-Day Returns
From activation date
⚡
30-Day eSIM Refund
For unactivated eSIMs
⏱️
10 Business Days
Refund processing time
Last Updated: June 2026
At Zeno eSIM, customer satisfaction is our priority.
Eligible Refunds
1. Unused eSIM
Customers may request a refund within 30 days of purchase if:
- The eSIM has not been activated
- The QR code has not been installed
- No data usage has occurred
2. Technical Issues
Refund requests may be considered if:
- Activation failed due to platform-related issues
- Service could not be delivered
- Connectivity problems were caused by our systems
Our support team may request screenshots and troubleshooting details.
Non-Refundable Situations
Refunds will not be issued for:
- Device incompatibility
- Incorrect purchase selection
- Expired plans
- Completed or substantially consumed data plans
- User error during installation
- Temporary network congestion
Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Contact
For refund requests:
Email: support@zenoesim.com
Include:
- Order Number
- Email Address
- Description of Issue
